What do I use to login?
You'll use your same username (your username will now be your Login ID) and password as you have in the past. If you don't remember your password, any can be used to start the process; you'll be prompted to reset it during the first login.
Will I need to change my password?
You will be prompted to change your password upon logging into the new experience for the first time and may need to change your password from what you previously used if it doesn't meet the enhanced security standards; requirements will be outlined during your first login.
What is the new login experience like?
You'll log into digital banking from our website or mobile app with your existing username (as your Login ID) and any password (Note:
Android users will need to download a new app. Review Mobile App FAQs below for more details). You'll be prompted to select a method (email, call, or text) to receive a Secure Access Code - this is used to help us ensure that the individual trying to log into your account is actually you. After receiving the Secure Access Code and entering it in the platform, you will be prompted to set up your password and accept our digital banking terms & conditions. Subsequent logins won't include all these steps but will ask you to register/not register the device to finalize your security preferences.
What if I don't know my username?
If you aren't sure of what your username is, please contact us
to retrieve it. You'll need this to log into digital banking.
How do I access digital banking?
Visit the Login menu option from any page on our website or open Firefly's mobile app on your device and enter your Login ID and password in the designated fields. It's as easy as that!
Forgot your password?
If you’ve forgotten the password you established for the new digital banking experience, simply click “Forgot Password” below the login fields.