Will I still have access to Bill Pay within the new experience?
Yes! Your enrollment and all of your payees and payments you have scheduled by May 30 will transfer to the new experience and be paid as requested.
When will I no longer be able to use the current Bill Pay service?
After May 30, the bill pay service will be unavailable within our current digital banking experience; access to the new platform will become available in mid-June.
What if I need to change a scheduled payment after May 30?
Unfortunately, Firefly will be unable to modify any scheduled payments or bill pay settings after May 30 so please plan accordingly.
What can I do to ensure my bills get paid during the transition?
Be sure to log into digital banking prior to May 30 to schedule any bills that may need to be paid in June. Payments scheduled by May 30 will carry over to the new experience.
Will the eBills I've enrolled in through digital banking also carry over?
Unfortunately, no. eBills (bills you may have elected to be available electronically in digital banking) will convert to paper until you re-enroll within the new digital banking experience.
How do I know if I have eBills? How to I unenroll?
There are a few ways you can identify if you have eBills set up within digital banking:
- While logged into online banking, navigate to the Bill Pay section. Next to the listed payees you may see an option to "View bill" or "Waiting for bill". Click "Options" for that payee and select "Stop this eBill" and follow the resulting steps.
- While logged into the mobile app, navigate to the Bill Pay section. Under the Payees tab, click on an existing payee to view eBill status. If eBill is indicated as "ON", select to stop the eBill and follow the resulting steps.
What should I do now to manage my eBills?
You will need to unenroll any eBills set up within digital banking by May 30 to avoid missing statements from a biller. If you do not unenroll by May 30, your eBill status will be deactivated and your biller will be notified to send you a paper statement. Note - you may or may not receive additional notification directly from your biller that you have unenrolled in eBills.