Placeholder div for background image
Posted March 26th, 2020
Posted March 19th, 2020
Lobby Closures Starting Saturday, March 21st.
We Will Remain Open During The Stay-At-Home Order
Rest assured, Firefly Credit Union remains open to serve members during the stay-at-home order declared by Governor Walz yesterday.
Our Member Service Center is open from 7 a.m. - 6 p.m. Monday - Friday and 9 a.m. - 1 p.m. Saturday. Member Service Representatives are available to answer questions, assist with transactions, and open accounts.
Firefly branch drive-thru service is open during regular business hours. To protect our members and employees from the spread of COVID-19, branch lobbies are currently closed.
Thank you for your understanding and trust during this difficult time. For the latest information, visit our FAQs.
To protect our members and employees from the spread of the Coronavirus/COVID-19, Firefly will temporarily close all branch lobbies. Drive-thru service will remain open during regular business hours.
Rest assured that your funds remain safe and accessible. Your Firefly accounts are federally insured by the National Credit Union Administration and are backed by the full faith of the United States government.
Our Member Service Center remains open from 7 a.m. - 6 p.m. Monday - Friday and 9 a.m. - 1 p.m. Saturday. Member Service Representatives are available to answer questions, assist with transactions, and open accounts. We have a variety of other ways for you to manage your finances, including digital banking and surcharge-free ATMs. For more information, click here.
If you need assistance with your Firefly loans, we are here for you. Services like loan payment relief or loan restructuring are designed to help you through times of financial difficulty. Don't hesitate to reach out to us for these solutions.
Thank you for your understanding and trust during this difficult time. For the latest information, visit the FAQs on our website.
Posted March 12th, 2020
Firefly’s priorities are the safety and health of you and your finances. We have business continuity plans in place to ensure you have continued access to your funds. We are taking additional precautions at our branches by frequently disinfecting surfaces and offering hand sanitizer. Our employees’ health and safety is of the utmost importance to us, and we are implementing best practices as recommended by the CDC.
Remember the various ways to do business with your credit union during this time - including telephone, online chat, and secure messaging within digital banking. Virtually all Firefly services can be applied for online. Mobile Deposit and Send Money are free services available to you anytime.
We understand that COVID-19/coronavirus isn’t only a health concern, and the economic impact continues to grow. Rest assured your credit union is here to help you through challenging times with financial counseling partnerships, loan payment relief, and planning/investment services.
Finally, beware of scams. The tactics are the same, but scammers will use the fear around this event to perpetuate their crimes. Be cautious with emails, keep anti-virus software up-to-date, and be suspicious of charities, products or investment opportunities related to COVID-19. For more security tips, visit fireflycu.org/fraud.
Contents of this blog article are intended to provide you with a general understanding of the subject matter. However, it is not intended to provide legal, accounting, or other professional advice and should not be relied on as such. Information may have changed since the publication date.