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Mar 26, 2020

A Message About COVID-19 From Firefly CEO Dale Turner.

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Posted March 26th, 2020

We Will Remain Open During The  Stay-At-Home Order


Rest assured, Firefly Credit Union remains open to serve members during the stay-at-home order declared by Governor Walz yesterday.

Our Member Service Center is open from 7 a.m. - 6 p.m. Monday - Friday and 9 a.m. - 1 p.m. Saturday. Member Service Representatives are available to answer questions, assist with transactions, and open accounts.

Firefly branch drive-thru service is open during regular business hours. To protect our members and employees from the spread of COVID-19, branch lobbies are currently closed.

Thank you for your understanding and trust during this difficult time. For the latest information, visit our FAQs.
 



Posted March 19th, 2020

Lobby Closures Starting Saturday, March 21st.

To protect our members and employees from the spread of the Coronavirus/COVID-19, Firefly will temporarily close all branch lobbies. Drive-thru service will remain open during regular business hours.

Rest assured that your funds remain safe and accessible. Your Firefly accounts are federally insured by the National Credit Union Administration and are backed by the full faith of the United States government.

Our Member Service Center remains open from 7 a.m. - 6 p.m. Monday - Friday and 9 a.m. - 1 p.m. Saturday. Member Service Representatives are available to answer questions, assist with transactions, and open accounts. We have a variety of other ways for you to manage your finances, including digital banking and surcharge-free ATMs. For more information, click here.

If you need assistance with your Firefly loans, we are here for you. Services like loan payment relief or loan restructuring are designed to help you through times of financial difficulty. Don't hesitate to reach out to us for these solutions.

Thank you for your understanding and trust during this difficult time. For the latest information, visit the FAQs on our website.


Posted March 12th, 2020

Firefly’s priorities are the safety and health of you and your finances. We have business continuity plans in place to ensure you have continued access to your funds. We are taking additional precautions at our branches by frequently disinfecting surfaces and offering hand sanitizer. Our employees’ health and safety is of the utmost importance to us, and we are implementing best practices as recommended by the CDC.

Remember the various ways to do business with your credit union during this time - including telephone, online chat, and secure messaging within digital banking. Virtually all Firefly services can be applied for online. Mobile Deposit and Send Money are free services available to you anytime.

We understand that COVID-19/coronavirus isn’t only a health concern, and the economic impact continues to grow. Rest assured your credit union is here to help you through challenging times with financial counseling partnerships, loan payment relief, and planning/investment services.

Finally, beware of scams. The tactics are the same, but scammers will use the fear around this event to perpetuate their crimes. Be cautious with emails, keep anti-virus software up-to-date, and be suspicious of charities, products or investment opportunities related to COVID-19. For more security tips, visit fireflycu.org/fraud.

Thank you,
Dale Turner
 


Contents of this blog article are intended to provide you with a general understanding of the subject matter. However, it is not intended to provide legal, accounting, or other professional advice and should not be relied on as such. Information may have changed since the publication date.

 
 

FAQs

Updated March 26th, 2020
Yes, your Firefly funds are federally insured up to $250,000 by the National Credit Union Administration (NCUA). Rest assured that your funds are safe and accessible. If you have more than $250,000, we will work with you to maximize your coverage. 
Yes, we are open to serve you. Call our Member Service Center between 7 a.m. - 6 p.m. or visit our drive-thrus from 8 a.m. - 6 p.m. and Saturday 9 a.m. - 1 p.m. while our branch lobbies are temporarily closed.
The safety of our members and employees is our top priority. This decision was made following government recommendations to protect our members and employees from the spread of Coronavirus/COVID-19.  
Yes, our drive-thru service will be available and will maintain normal hours. Drive-thru service is available at the following branch locations:
  • Bloomington
  • Burnsville
  • Brooklyn Park
  • Fridley
  • Lakeville
  • Maple Grove
  • Minneapolis
  • Shakopee
Financial institutions like credit unions are considered "essential services" so we will remain open to serve your needs through our drive-thrus, ATMs, and digital banking options.
  • Digital banking offers 24/7 access to your accounts to check balances, transfer funds, make mobile deposits, pay bills and more right from your home. To learn more and enroll, visit our digital banking page. For questions or help getting started, check out our digital banking help page, our digital banking user guide, or contact us at (952) 736-5000.
  • Firefly offers over 65,000 surcharge-free ATMs if you wish to withdraw money. Find an ATM near you on our locations page.
  • Chat with us on our website from 8 a.m. – 5 p.m. Monday-Friday and a representative will assist you.
  • Our Member Service Center will be available from 7 a.m. – 6 p.m. Monday-Friday and 9 a.m. – 1 p.m. Saturday to help with account questions, account opening, and more. Contact the Member Service Center at (952) 736-5000 or (800) 345-2733.
  • Utilize secure messaging within digital banking for any questions regarding your account, and a representative will assist you.
  • Our Member Service Center will be available from 7 a.m. – 6 p.m. Monday-Friday and 9 a.m. – 1 p.m. Saturday to help with account questions, account opening, and more. Contact the Member Service Center at (952) 736-5000 or (800) 345-2733.
  • Chat with us on our website from 8 a.m. - 5 p.m. Monday-Friday or utilize secure messaging within digital banking.  
Please call us at (952) 736-5000 to learn more about our Emergency Relief Loan.
If you need financial assistance during this time, we are here to help. We offer loan payment relief and loan restructuring to see you through times of financial difficulty. Contact us to start this conversation.
Online applications are available for any new deposit accounts or loans, including mortgages. You can even electronically sign documents (when needed) from the comfort of your home. See the top of this page to get started. We can also take your application over the phone.
Checks can be deposited through mobile deposit in app, via US Mail addressed to: Firefly Credit Union, 1400 Riverwood Drive, Burnsville, MN 55337,  or through our night drop located near the drive-thru at our branch locations.
You can order a replacement card or new card over the phone, or we can instantly issue consumer debit and credit cards at our drive-thrus during this time.
  • Yes, you can request a wire transfer over the phone by calling (952) 736-5052. For same day processing, please call by 2:30 p.m. For transfers over $50,000, please call us for details.
Read All COVID-19 Updates

 

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