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Jul 24, 2020
Firefly Updates

A Message About COVID-19 From Firefly CEO Dale Turner.

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Posted July 24, 2020
 
Masks required at all Firefly locations effective July 25, 2020.
 
In accordance with Minnesota Emergency Executive Order 20-81, individuals over the age of 5 are required to wear a mask inside all Firefly locations. A “face covering” must be worn to cover the nose and mouth completely, and can include a paper or disposable face mask, a cloth face mask, a scarf, a bandanna, a neck gaiter, or a religious face covering.
 
As a reminder, Firefly has several precautions in place, including:

  • Heightened sanitization practices including recurring cleaning routines and nightly deep sanitization
  • Temporary removal of brochure racks, refreshment stations, and in-branch tech bars
  • Designated hand sanitizer station
  • Branch staff will wear masks
  • Lobby visitors are required to wear masks
  • Sneeze shields where member interactions take place
  • Floor guides to display social distancing guidelines
  • New branch capacity has been set to maintain social distance

 
Save a trip to a branch by using digital banking, sending us a chat or secure message, or giving us a call at (952) 736-5000. Click here to see how to do business with Firefly.


Posted June 10th, 2020

Lobbies Re-Open for Teller Transactions

We are excited to announce that, as of today, we are extending our in-branch services to include teller transactions.

As always, members can save a trip to a branch by using digital banking, sending us a chat or secure message, or giving us a call at (952) 736-5000. Click here to see how to do business with Firefly.


Posted May 26th, 2020

Phase Two of Our Branch Reopening Plan
 
Our team is continuously monitoring the current situation as we develop and adjust our plan to serve our members in-person. The safety of our members and employees remains a top priority. Starting today, visitors to our branch lobbies will no longer be required to schedule an appointment. At this time, teller transactions will continue to be limited to our drive-thrus. See our previous update for details on the safety measures we’ve implemented in our branches.
 
As always, members can save a trip to a branch by using digital banking, sending us a chat or secure message, or giving us a call at (952) 736-5000. Click here to see how to do business with Firefly.


Posted May 14th, 2020

Branch Lobbies Will Reopen May 18th By Appointment Only

After much planning and consideration, we are excited to announce that our branch lobbies will reopen by appointment only beginning Monday, May 18th. All teller transactions will continue to be limited to our drive-thrus.

Please give us a call at (952) 736-5000 if you would like to schedule an in-branch appointment for the week of May 18th for one of the services listed below:

  • Account Opening
  • Loan Applications
  • Cashier’s Checks
  • Credit Card Cash Advances
  • New or Replacement Visa® Cards
  • PIN Resets
  • Wire Transfers
These services will also continue to be available using our drive-thru. For a complete list of how to do business during Firefly during this time, visit our FAQs below.

The safety and health of you and your finances remain a top priority. With this announcement comes some changes to the typical in-branch experience to ensure the continued safety of our members and employees including:
 
  • Heightened sanitization practices including recurring cleaning routines and nightly deep sanitization
  • Temporary removal of brochure racks, refreshment stations, and in-branch tech bars
  • Designated hand sanitizer station
  • Branch staff will wear masks
  • Lobby visitors are encouraged to wear masks
  • Sneeze shields where member interactions take place
  • Floor guides to display social distancing guidelines
  • New branch capacity has been set to maintain social distance

Once again, we thank you for your understanding and trust during this difficult time. For the latest information, visit our FAQs.



Posted March 26th, 2020

We Will Remain Open During The  Stay-At-Home Order

Rest assured, Firefly Credit Union remains open to serve members during the stay-at-home order declared by Governor Walz yesterday.

Our Member Service Center is open from 7 a.m. - 6 p.m. Monday - Friday and 9 a.m. - 1 p.m. Saturday. Member Service Representatives are available to answer questions, assist with transactions, and open accounts.

Firefly branch drive-thru service is open during regular business hours. To protect our members and employees from the spread of COVID-19, branch lobbies are currently closed.

Thank you for your understanding and trust during this difficult time.

Posted March 19th, 2020

Lobby Closures Starting Saturday, March 21st.

To protect our members and employees from the spread of the Coronavirus/COVID-19, Firefly will temporarily close all branch lobbies. Drive-thru service will remain open during regular business hours.

Rest assured that your funds remain safe and accessible. Your Firefly accounts are federally insured by the National Credit Union Administration and are backed by the full faith of the United States government.

Our Member Service Center remains open from 7 a.m. - 6 p.m. Monday - Friday and 9 a.m. - 1 p.m. Saturday. Member Service Representatives are available to answer questions, assist with transactions, and open accounts. We have a variety of other ways for you to manage your finances, including digital banking and surcharge-free ATMs. For more information, click here.

If you need assistance with your Firefly loans, we are here for you. Services like loan payment relief or loan restructuring are designed to help you through times of financial difficulty. Don't hesitate to reach out to us for these solutions.

Thank you for your understanding and trust during this difficult time. For the latest information, visit the FAQs on our website.


Posted March 12th, 2020

Firefly’s priorities are the safety and health of you and your finances. We have business continuity plans in place to ensure you have continued access to your funds. We are taking additional precautions at our branches by frequently disinfecting surfaces and offering hand sanitizer. Our employees’ health and safety is of the utmost importance to us, and we are implementing best practices as recommended by the CDC.

Remember the various ways to do business with your credit union during this time - including telephone, online chat, and secure messaging within digital banking. Virtually all Firefly services can be applied for online. Mobile Deposit and Send Money are free services available to you anytime.

We understand that COVID-19/coronavirus isn’t only a health concern, and the economic impact continues to grow. Rest assured your credit union is here to help you through challenging times with financial counseling partnerships, loan payment relief, and planning/investment services.

Finally, beware of scams. The tactics are the same, but scammers will use the fear around this event to perpetuate their crimes. Be cautious with emails, keep anti-virus software up-to-date, and be suspicious of charities, products or investment opportunities related to COVID-19. For more security tips, visit fireflycu.org/fraud.

Thank you,
Dale Turner
 

Contents of this blog article are intended to provide you with a general understanding of the subject matter. However, it is not intended to provide legal, accounting, or other professional advice and should not be relied on as such. Information may have changed since the publication date.

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FAQs

Yes, your Firefly funds are federally insured up to $250,000 by the National Credit Union Administration (NCUA). Rest assured that your funds are safe and accessible. If you have more than $250,000, we will work with you to maximize your coverage. 
Yes, we are open to serve you. Call our Member Service Center between 7 a.m. - 6 p.m. or visit our drive-thrus from 8 a.m. - 6 p.m. and Saturday 9 a.m. - 1 p.m. Our branch lobbies are also open from 9 a.m. - 6 p.m. and Saturdays from 9 a.m. - 1 p.m. 
Our branch lobbies are open for the following services:
 
  • Account Opening
  • Loan Applications
  • Cashier’s Checks
  • Credit Card Cash Advances
  • New or Replacement Visa® Cards
  • PIN Resets
  • Wire Transfers 
  • Teller Transactions
These services will all continue to be available using our drive-thru. 
Yes, our drive-thru service will be available and will maintain normal hours. Drive-thru service is available at the following branch locations:
 
  • Bloomington
  • Burnsville
  • Brooklyn Park
  • Fridley
  • Lakeville
  • Maple Grove
  • Minneapolis
  • Shakopee
The safety and health of you and your finances remain a top priority. With this announcement comes some changes to the typical in-branch experience to ensure the continued safety of our members and employees including:
 
  • Heightened sanitization practices including recurring cleaning routines and nightly deep sanitization
  • Temporary removal of brochure racks, refreshment stations, and in-branch tech bars
  • Designated hand sanitizer station
  • Branch staff will wear masks
  • Lobby visitors are required to wear masks
  • Sneeze shields where member interactions take place
  • Floor guides to display social distancing guidelines
  • New branch capacity has been set to maintain social distance
In accordance with Minnesota Emergency Executive Order 20-81, individuals over the age of 5 are required to wear a mask inside all Firefly locations. A “face covering” must be worn to cover the nose and mouth completely, and can include a paper or disposable face mask, a cloth face mask, a scarf, a bandanna, a neck gaiter, or a religious face covering.

Save a trip to a branch by using digital banking, sending us a chat or secure message, or giving us a call at (952) 736-5000. Click here to see how to do business with Firefly.
Learn about the various ways and locations we can serve your needs with our helpful Service Chart.
Members can save a trip to a branch by using digital banking, sending us a chat or secure message, or giving us a call at (952) 736-5000. Click here to see how to do business with Firefly.
  • Digital banking offers 24/7 access to your accounts to check balances, transfer funds, make mobile deposits, pay bills and more right from your home. To learn more and enroll, visit our digital banking page. For questions or help getting started, check out our digital banking help page, our digital banking user guide, or contact us at (952) 736-5000.
  • Firefly offers over 65,000 surcharge-free ATMs if you wish to withdraw money. Find an ATM near you on our locations page.
  • Chat with us on our website from 8 a.m. – 5 p.m. Monday-Friday and a representative will assist you.
  • Our Member Service Center will be available from 7 a.m. – 6 p.m. Monday-Friday and 9 a.m. – 1 p.m. Saturday to help with account questions, account opening, and more. Contact the Member Service Center at (952) 736-5000 or (800) 345-2733.
  • Utilize secure messaging within digital banking for any questions regarding your account, and a representative will assist you.
If you need financial assistance during this time, we are here to help. We offer loan payment relief and loan restructuring to see you through times of financial difficulty. Contact us to start this conversation.
TruStage will not cancel or deny renewal of any policies for 90 days because of a failure to pay premiums. No penalties will be charged, and a missed payment will activate the 90-day waiting period. This is a limited time opportunity, and it applies only to regularly scheduled payments due after March 12, 2020. At the end of this emergency period, all payments will be due to keep your coverage in force. For more info, visit TruStage.

With many people in difficult financial situations due to COVID-19, fraudsters are taking advantage of this in a variety of ways for their gain. Here are some common signs of COVID-19 scams and how to avoid them:
 
Someone claims their unemployment benefits were sent to you by mistake
With the extended unemployment benefits being offered, fraudsters are applying for these benefits by using people that have not previously applied. Then, once the money is placed into your account, they will contact you claiming it was sent by mistake and request that you send the funds to their account. Don’t send them the money. In general, you should never send money to someone you don’t know. Instead, document the incident and report the fraud to your employer and your state’s unemployment agency.
 
A work-from-home opportunity seems too good to be true
In these times, many companies are hiring for remote positions, but be aware of opportunities that seem too good to true as they may be a scam. Fraudsters can use these opportunities to scam people into unknowingly transferring money that was illegally obtained. Red flags for this include:

  • Requesting to send money to your personal banking account that is to be transferred later.
  • Requiring you to open a bank account in your name for the business.
  • Telling you to keep a portion of the money you transferred.
  • Hiring you on the spot without interviewing.
  • Offering high pay for short hours or very minimal job experience.
A “government agency” contacts you asking for bank account information
Government agencies such as the IRS will never unexpectedly call or email to ask for your bank account or other personal information. In general, you should never provide sensitive information over the phone or email, especially when you didn’t initiate the conversation.
 
Someone claims to have a COVID-19 cure or vaccine
 The FDA hasn’t approved a cure or vaccine for COVID-19 so these claims should be ignored. Instead, get the most up-to-date information on COVID-19 by visiting the Center for Disease Control (CDC) or World Health Organization (WHO).
 
Other fraud protection tips:
  • Hang up on robocalls.
  • Don’t wire money to someone you don’t know.
  • Don’t click on any links in emails or texts that you weren’t expecting or seem out of character from the sender.
  • Don’t re-use your login credentials across multiple platforms.
  • Create a complex password that includes a combination special characters, numbers, and capitalizations.
Read All COVID-19 Updates

 

Stay connected to your finances from home

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