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May 26, 2020

A Message About COVID-19 From Firefly CEO Dale Turner.

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Posted May 26th, 2020

Phase Two of Our Branch Reopening Plan
 
Our team is continuously monitoring the current situation as we develop and adjust our plan to serve our members in-person. The safety of our members and employees remains a top priority. Starting today, visitors to our branch lobbies will no longer be required to schedule an appointment. At this time, teller transactions will continue to be limited to our drive-thrus. See our previous update for details on the safety measures we’ve implemented in our branches.
 
As always, members can save a trip to a branch by completing by using digital banking, sending us a chat or secure message, or giving us a call at (952) 736-5000. Click here for a detailed list of how ways to do business with us remotely.


Posted May 14th, 2020

Branch Lobbies Will Reopen May 18th By Appointment Only

After much planning and consideration, we are excited to announce that our branch lobbies will reopen by appointment only beginning Monday, May 18th. All teller transactions will continue to be limited to our drive-thrus.

Please give us a call at (952) 736-5000 if you would like to schedule an in-branch appointment for the week of May 18th for one of the services listed below:

  • Account Opening
  • Loan Applications
  • Corporate Checks
  • Cashier’s Checks
  • Credit Card Cash Advances
  • New or Replacement Visa® Cards
  • PIN Resets
  • Wire Transfers
These services will also continue to be available using our drive-thru. For a complete list of how to do business during Firefly during this time, visit our FAQs below.

The safety and health of you and your finances remain a top priority. With this announcement comes some changes to the typical in-branch experience to ensure the continued safety of our members and employees including:
 
  • Heightened sanitization practices including recurring cleaning routines and nightly deep sanitization
  • Temporary removal of brochure racks, refreshment stations, and in-branch tech bars
  • Designated hand sanitizer station
  • Branch staff will wear masks
  • Lobby visitors are encouraged to wear masks
  • Sneeze shields where member interactions take place
  • Floor guides to display social distancing guidelines
  • New branch capacity has been set to maintain social distance

Once again, we thank you for your understanding and trust during this difficult time. For the latest information, visit our FAQs.



Posted March 26th, 2020

We Will Remain Open During The  Stay-At-Home Order


Rest assured, Firefly Credit Union remains open to serve members during the stay-at-home order declared by Governor Walz yesterday.

Our Member Service Center is open from 7 a.m. - 6 p.m. Monday - Friday and 9 a.m. - 1 p.m. Saturday. Member Service Representatives are available to answer questions, assist with transactions, and open accounts.

Firefly branch drive-thru service is open during regular business hours. To protect our members and employees from the spread of COVID-19, branch lobbies are currently closed.

Thank you for your understanding and trust during this difficult time.

Posted March 19th, 2020

Lobby Closures Starting Saturday, March 21st.

To protect our members and employees from the spread of the Coronavirus/COVID-19, Firefly will temporarily close all branch lobbies. Drive-thru service will remain open during regular business hours.

Rest assured that your funds remain safe and accessible. Your Firefly accounts are federally insured by the National Credit Union Administration and are backed by the full faith of the United States government.

Our Member Service Center remains open from 7 a.m. - 6 p.m. Monday - Friday and 9 a.m. - 1 p.m. Saturday. Member Service Representatives are available to answer questions, assist with transactions, and open accounts. We have a variety of other ways for you to manage your finances, including digital banking and surcharge-free ATMs. For more information, click here.

If you need assistance with your Firefly loans, we are here for you. Services like loan payment relief or loan restructuring are designed to help you through times of financial difficulty. Don't hesitate to reach out to us for these solutions.

Thank you for your understanding and trust during this difficult time. For the latest information, visit the FAQs on our website.


Posted March 12th, 2020

Firefly’s priorities are the safety and health of you and your finances. We have business continuity plans in place to ensure you have continued access to your funds. We are taking additional precautions at our branches by frequently disinfecting surfaces and offering hand sanitizer. Our employees’ health and safety is of the utmost importance to us, and we are implementing best practices as recommended by the CDC.

Remember the various ways to do business with your credit union during this time - including telephone, online chat, and secure messaging within digital banking. Virtually all Firefly services can be applied for online. Mobile Deposit and Send Money are free services available to you anytime.

We understand that COVID-19/coronavirus isn’t only a health concern, and the economic impact continues to grow. Rest assured your credit union is here to help you through challenging times with financial counseling partnerships, loan payment relief, and planning/investment services.

Finally, beware of scams. The tactics are the same, but scammers will use the fear around this event to perpetuate their crimes. Be cautious with emails, keep anti-virus software up-to-date, and be suspicious of charities, products or investment opportunities related to COVID-19. For more security tips, visit fireflycu.org/fraud.

Thank you,
Dale Turner
 


Contents of this blog article are intended to provide you with a general understanding of the subject matter. However, it is not intended to provide legal, accounting, or other professional advice and should not be relied on as such. Information may have changed since the publication date.

 
 

FAQs

Updated May 26th, 2020
Yes, your Firefly funds are federally insured up to $250,000 by the National Credit Union Administration (NCUA). Rest assured that your funds are safe and accessible. If you have more than $250,000, we will work with you to maximize your coverage. 
Yes, we are open to serve you. Call our Member Service Center between 7 a.m. - 6 p.m. or visit our drive-thrus from 8 a.m. - 6 p.m. and Saturday 9 a.m. - 1 p.m. Our branch lobbies are also open from 9 a.m. - 6 p.m. and Saturdays from 9 a.m. - 1 p.m. 

All teller transactions will continue to take take place using our drive-thrus only.
Our branch lobbies are open for the following services:
 
  • Account Opening
  • Loan Applications
  • Corporate Checks
  • Cashier’s Checks
  • Credit Card Cash Advances
  • New or Replacement Visa® Cards
  • PIN Resets
  • Wire Transfers
These services will all continue to be available using our drive-thru. All teller transactions will continue to take place using our drive-thrus only.
Yes, our drive-thru service will be available and will maintain normal hours. Drive-thru service is available at the following branch locations:
 
  • Bloomington
  • Burnsville
  • Brooklyn Park
  • Fridley
  • Lakeville
  • Maple Grove
  • Minneapolis
  • Shakopee
The safety and health of you and your finances remain a top priority. With this announcement comes some changes to the typical in-branch experience to ensure the continued safety of our members and employees including:
 
  • Heightened sanitization practices including recurring cleaning routines and nightly deep sanitization
  • Temporary removal of brochure racks, refreshment stations, and in-branch tech bars
  • Designated hand sanitizer station
  • Branch staff will wear masks
  • Lobby visitors are encouraged to wear masks
  • Sneeze shields where member interactions take place
  • Floor guides to display social distancing guidelines
  • New branch capacity has been set to maintain social distance
Learn about the various ways and locations we can serve your needs with our helpful Service Chart.
  • Digital banking offers 24/7 access to your accounts to check balances, transfer funds, make mobile deposits, pay bills and more right from your home. To learn more and enroll, visit our digital banking page. For questions or help getting started, check out our digital banking help page, our digital banking user guide, or contact us at (952) 736-5000.
  • Firefly offers over 65,000 surcharge-free ATMs if you wish to withdraw money. Find an ATM near you on our locations page.
  • Chat with us on our website from 8 a.m. – 5 p.m. Monday-Friday and a representative will assist you.
  • Our Member Service Center will be available from 7 a.m. – 6 p.m. Monday-Friday and 9 a.m. – 1 p.m. Saturday to help with account questions, account opening, and more. Contact the Member Service Center at (952) 736-5000 or (800) 345-2733.
  • Utilize secure messaging within digital banking for any questions regarding your account, and a representative will assist you.
  • Our Member Service Center will be available from 7 a.m. – 6 p.m. Monday-Friday and 9 a.m. – 1 p.m. Saturday to help with account questions, account opening, and more. Contact the Member Service Center at (952) 736-5000 or (800) 345-2733.
  • Chat with us on our website from 8 a.m. - 5 p.m. Monday-Friday or utilize secure messaging within digital banking.
If you need financial assistance during this time, we are here to help. We offer loan payment relief and loan restructuring to see you through times of financial difficulty. Contact us to start this conversation.
Online applications are available for any new deposit accounts or loans, including mortgages. You can even electronically sign documents (when needed) from the comfort of your home. See the top of this page to get started. We can also take your application over the phone.

If you prefer to meet with us in-person, you can complete select services in-branch.
Checks can be deposited through mobile deposit in app, via US Mail addressed to: Firefly Credit Union, 1400 Riverwood Drive, Burnsville, MN 55337,  or through our night drop located near the drive-thru at our branch locations.
You can order a replacement card or new card over the phone, or we can instantly issue consumer debit and credit cards at our drive-thrus during this time. This service may also be completed in-branch.
Yes, you can request a wire transfer over the phone by calling (952) 736-5052. For same day processing, please call by 2:30 p.m. For transfers over $50,000, please call us for details.

This service may also be completed in-branch.
During this difficult time, we are waiving Firefly’s certificate early withdrawal penalties – please contact us for details.

Please note, if making a withdrawal from an IRA certificate, you may still be subject to an early withdrawal penalty from the IRS. Contact your tax advisor for details.
TruStage has automatically stopped charging late fees and has temporarily paused personal auto & home coverage cancellations due to non-payment from March 23 through June 1, 2020. For more info, visit TruStage.
Read All COVID-19 Updates

 

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Comments
Michael Troy Close
what is this
5/15/2020 8:32:58 PM

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