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Posted May 26th, 2020
Phase Two of Our Branch Reopening Plan
Our team is continuously monitoring the current situation as we develop and adjust our plan to serve our members in-person. The safety of our members and employees remains a top priority. Starting today, visitors to our branch lobbies will no longer be required to schedule an appointment. At this time, teller transactions will continue to be limited to our drive-thrus. See our previous update for details on the safety measures we’ve implemented in our branches.
As always, members can save a trip to a branch by completing by using digital banking, sending us a chat or secure message, or giving us a call at (952) 736-5000. Click here for a detailed list of how ways to do business with us remotely.
Posted May 14th, 2020
Branch Lobbies Will Reopen May 18th By Appointment Only
After much planning and consideration, we are excited to announce that our branch lobbies will reopen by appointment only beginning Monday, May 18th. All teller transactions will continue to be limited to our drive-thrus.
Please give us a call at (952) 736-5000 if you would like to schedule an in-branch appointment for the week of May 18th for one of the services listed below:
- Account Opening
- Loan Applications
- Corporate Checks
- Cashier’s Checks
- Credit Card Cash Advances
- New or Replacement Visa® Cards
- PIN Resets
- Wire Transfers
These services will also continue to be available using our drive-thru. For a complete list of how to do business during Firefly during this time, visit our FAQs below.
The safety and health of you and your finances remain a top priority. With this announcement comes some changes to the typical in-branch experience to ensure the continued safety of our members and employees including:
- Heightened sanitization practices including recurring cleaning routines and nightly deep sanitization
- Temporary removal of brochure racks, refreshment stations, and in-branch tech bars
- Designated hand sanitizer station
- Branch staff will wear masks
- Lobby visitors are encouraged to wear masks
- Sneeze shields where member interactions take place
- Floor guides to display social distancing guidelines
- New branch capacity has been set to maintain social distance
Once again, we thank you for your understanding and trust during this difficult time. For the latest information, visit our FAQs.
Posted March 26th, 2020
We Will Remain Open During The Stay-At-Home Order
Rest assured, Firefly Credit Union remains open to serve members during the stay-at-home order declared by Governor Walz yesterday.
Our Member Service Center is open from 7 a.m. - 6 p.m. Monday - Friday and 9 a.m. - 1 p.m. Saturday. Member Service Representatives are available to answer questions, assist with transactions, and open accounts.
Firefly branch drive-thru service is open during regular business hours. To protect our members and employees from the spread of COVID-19, branch lobbies are currently closed.
Thank you for your understanding and trust during this difficult time.
Posted March 19th, 2020
Lobby Closures Starting Saturday, March 21st.
To protect our members and employees from the spread of the Coronavirus/COVID-19, Firefly will temporarily close all branch lobbies. Drive-thru service will remain open during regular business hours.
Rest assured that your funds remain safe and accessible. Your Firefly accounts are federally insured by the National Credit Union Administration and are backed by the full faith of the United States government.
Our Member Service Center remains open from 7 a.m. - 6 p.m. Monday - Friday and 9 a.m. - 1 p.m. Saturday. Member Service Representatives are available to answer questions, assist with transactions, and open accounts. We have a variety of other ways for you to manage your finances, including digital banking and surcharge-free ATMs. For more information, click here.
If you need assistance with your Firefly loans, we are here for you. Services like loan payment relief or loan restructuring are designed to help you through times of financial difficulty. Don't hesitate to reach out to us for these solutions.
Thank you for your understanding and trust during this difficult time. For the latest information, visit the FAQs on our website.
Posted March 12th, 2020
Firefly’s priorities are the safety and health of you and your finances. We have business continuity plans in place to ensure you have continued access to your funds. We are taking additional precautions at our branches by frequently disinfecting surfaces and offering hand sanitizer. Our employees’ health and safety is of the utmost importance to us, and we are implementing best practices as recommended by the CDC.
Remember the various ways to do business with your credit union during this time - including telephone, online chat, and secure messaging within digital banking. Virtually all Firefly services can be applied for online. Mobile Deposit and Send Money are free services available to you anytime.
We understand that COVID-19/coronavirus isn’t only a health concern, and the economic impact continues to grow. Rest assured your credit union is here to help you through challenging times with financial counseling partnerships, loan payment relief, and planning/investment services.
Finally, beware of scams. The tactics are the same, but scammers will use the fear around this event to perpetuate their crimes. Be cautious with emails, keep anti-virus software up-to-date, and be suspicious of charities, products or investment opportunities related to COVID-19. For more security tips, visit fireflycu.org/fraud.
Contents of this blog article are intended to provide you with a general understanding of the subject matter. However, it is not intended to provide legal, accounting, or other professional advice and should not be relied on as such. Information may have changed since the publication date.